This article relates to: If you are having an issue with the FYI Office or Outlook Add-in on your desktop computer. In the Active users pane, select More > Multi-factor authentication setup. The typical symptom is where users are unable to log in to FYI Add-ins in desktop Outlook or Office, whereas the FYI Add-in is enabled and works with online Outlook and Office for the same user. In the navigation pane, select Users > Active users. At this point, you may be prompted to log in to your Office 365 account. Browse to the Office 365 portal, and sign in to your Office 365 subscription by using your Global Administrator account. If you bought Outlook 2016, contact Microsoft and they can and should downgrade you and change your license. You cannot manually configure a new Microsoft Exchange account with Outlook.
I’m glad about that! At the end of February, Microsoft is discontinuing the download offering of Outlook 2013, so yeah….my current fix is going away unless you have a copy of Outlook 2013 and you can get that if you’re a subscriber of Office 365. Now 2016 is a bit more stable (not 100%) so this error is not a common search, now I only get about 400 people a month searching. My fix back then was to downgrade to Outlook 2013 as most people had 2016 and it was pretty flaky back then. When folks got this error a year ago and found my blog, I had almost 1500 views a month. Select Show Profiles from the wizard a new wizard will appear on the. Modify your profile to ensure that you are using the correct Microsoft Exchange information service.” Latest update This blog has been updated many times since I first fixed it. Create a New Outlook Profile Go to Control Panel and Choose Mail (MS Outlook 2016). The Microsoft Exchange information service in your profile is missing required information. Verify you are connected to the network and are using the proper server and mailbox name. The attempt to log on to Microsoft Exchange has failed. Right after this, you will get a Microsoft Outlook notice'Cannot start Microsoft Outlook.
About licensing, currently we pay the MSP monthly on the concept of a Office SPLA, Office 365 Pro Plus or Office 365 E3 license for every user working with Office on those servers.
I get calls often about this error: “Outlook cannot log on. When you hit on the Outlook icon on your system, an hourglass shows and it freezes for some time. Hi Adrian, and thanks for answering The OS of the Citrix servers is Windows Server 2016, sorry for forgetting to add that detail. | 4 Comments I am a Microsoft Outlook Expert and Support Technician.